Help Center

After signing up, you will be guided through a simple onboarding wizard. Enter your organization name, choose your business type (school, gym, coaching, etc.), set your terminology preferences, and you are ready to go. The entire process takes less than 2 minutes.

Yes. Nxiora supports CSV import for members. Prepare your data with columns for name, email, phone, and any custom fields. Go to Members > Import and upload your CSV file. The system will map columns automatically and show you a preview before importing.

Go to Settings > Staff and click "Invite Staff." Enter their email address and assign a role (Admin, Manager, or Staff). They will receive an invitation email with a link to set up their account. You can manage their permissions at any time.

Nxiora is fully responsive and works beautifully on mobile browsers. A dedicated mobile app for iOS and Android is currently in development and will be available soon. You can add Nxiora to your home screen for an app-like experience.

Nxiora supports 120+ membership-based business types including schools, gyms, coaching centers, dance academies, yoga studios, swimming pools, martial arts dojos, music schools, libraries, clubs, co-working spaces, and many more. The platform is fully configurable for any membership-based operation.

Go to Settings > Branches and click "Add Branch." Enter the branch name, address, and contact details. Each branch operates independently with its own members, batches, and fee plans, while giving you a consolidated view at the organization level.

Navigate to Members > Add Member. Fill in the required details (name, contact information) and any custom fields you have configured. You can also assign them to a batch and a fee plan during the same flow.

Yes. Each member has a status (Active, Inactive, Suspended, Graduated, etc.) that you can change at any time. The system maintains a complete history of status changes with timestamps and reasons.

Go to Settings > Custom Fields to add fields specific to your business. For example, a school might add "Parent Name" and "Grade," while a gym might add "Fitness Goal" and "Trainer." These fields appear on all member profiles.

Yes. A member can be enrolled in multiple batches simultaneously. This is common for students taking multiple classes or gym members attending different workout sessions. Each enrollment is tracked independently.

Go to the Members page and click the "Export CSV" button. You can export all members or filter first and then export. The CSV includes all member fields, status, and enrollment information.

Go to Fees > Plans > Create Plan. Define the plan name, amount, billing cycle (monthly, quarterly, annually, or one-time), and any applicable taxes. You can then assign this plan to individual members or entire batches.

Invoices can be generated automatically based on fee plan schedules, or manually via the "Generate Invoice" button. For bulk generation, go to Fees > Bulk Invoicing to generate invoices for all members with assigned fee plans at once.

Currently, you can record payments made via cash, UPI, bank transfer, cheque, or card. Online payment gateway integration (Razorpay) for direct UPI and card payments is coming soon.

Go to Fees > Discounts to create discount rules. You can set percentage-based or fixed-amount discounts, apply them to specific members or batches, and set validity periods. Common use cases include sibling discounts, merit scholarships, and early payment incentives.

Yes. Go to Fees > Refunds to process a refund. Select the payment, enter the refund amount (full or partial), add a reason, and submit. The system automatically updates the invoice status and member balance.

Fee reminders can be sent manually or automated. When enabled, the system sends reminders via WhatsApp or email before the due date and follow-up reminders for overdue payments. You can customize the reminder schedule and message templates.

Go to Attendance and select the date and batch. You will see a list of enrolled members. Mark each as Present, Absent, Late, or On Leave. You can also use bulk marking to mark all members present and then adjust individual entries.

QR attendance allows members to check in by scanning a unique QR code at your location. Each member gets a personal QR code in their profile. You can display a scanner at the entrance that reads these codes and marks attendance automatically.

Yes. When enabled, the system can automatically send absence notifications to parents or guardians via WhatsApp or email. You can configure this per batch, and notifications are sent after attendance is finalized for the day.

Go to the Attendance page to view daily summaries. For detailed reports, check the member profile for individual attendance history, or go to Reports for aggregate attendance analytics including trends and patterns.

Yes, authorized users can edit attendance records for past dates. Go to Attendance, select the date, and make your changes. All modifications are logged in the audit trail for accountability.

Go to Batches > Create Batch. Enter the batch name, set the capacity, choose start and end dates, and assign an instructor. Then add a weekly schedule by selecting days and time slots.

Yes. When creating a schedule for a batch, you select the days of the week and time slots. The system automatically generates recurring sessions based on this pattern. You can also add or cancel specific sessions as needed.

To transfer a member between batches, go to the member profile, find their current enrollment, and use the transfer option. Select the new batch, and the system will update the enrollment, adjust schedules, and notify the member.

When a batch is full, new enrollment attempts will show a capacity warning. You can choose to override the limit if needed, or guide the member to an alternative batch with available spots.

Yes. Each batch schedule can specify a room or location. The system checks for conflicts to ensure no two batches are scheduled in the same room at the same time.

Go to Communication > Create Announcement. Write your message, choose the target audience (all members, specific batches, or individual members), select the delivery channel (in-app, email, WhatsApp), and send. You can also schedule announcements for later.

Yes. Go to Communication > Templates to create reusable templates. Templates support dynamic placeholders like {member_name}, {due_amount}, and {due_date} that are automatically filled in for each recipient.

WhatsApp integration is available on the Pro plan and above. Once configured, you can send fee reminders, attendance alerts, announcements, and custom messages directly to members via WhatsApp.

Each announcement shows delivery statistics including sent, delivered, read, and failed counts. Go to the announcement detail page to see per-recipient delivery status.

Yes. Announcements support bulk sending to all members, specific batches, or filtered member lists. The system handles rate limiting and delivery optimization automatically.

Go to Settings > Terminology. You can rename system terms to match your business. For example, rename "Members" to "Students," "Batches" to "Sections," or "Fees" to "Tuition." All labels throughout the platform will update accordingly.

Nxiora has three built-in roles: Owner (full access), Admin (most access except billing), and Staff (limited access to assigned features). You can customize which modules each role can access from Settings > Roles.

Yes. Go to Settings > Organization to update your organization name, logo, contact details, address, and other settings. Changes take effect immediately across the platform.

Click "Forgot Password" on the login page and enter your email. You will receive a password reset link valid for 1 hour. If you are already logged in, go to Profile > Change Password.

Your data is automatically backed up daily on our cloud infrastructure (Neon PostgreSQL). We maintain rolling backups for 30 days. In case of any issues, our team can restore your data quickly.

Yes. Go to Settings > Account > Delete Account. This action is irreversible and will permanently delete all your organization data. We recommend exporting your data before proceeding.